Privacy Policy

Juvare Privacy Notice

Effective Date: March 20, 2025

This Privacy Notice explains how Juvare (“our,” “we”) collects, uses, and shares your personal information. This Privacy Notice applies to this website and any other sites (each website a “Site” and, collectively, the “Sites”), as well as our products and services (“Services”) displaying this Privacy Notice. Juvare provides enterprise resilience solutions for governments and organizations to connect to the critical resources, data, and mutual assistance they need to respond to and manage emergencies. This Privacy Notice applies to information collected from visitors to our websites, including sales prospects (“Visitors”), emergency management agencies, federal agencies, hospitals, and public health departments, and other public or private entities that use our Services (“Clients”), and information provided to us by our Clients.

This Privacy Notice does not apply to third parties or their services. This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices, such as de-identified or anonymized data. We are not responsible for our Clients’ or other third parties’ privacy practices; you should contact these parties directly to understand their practices.

Information We Collect

We collect information from a variety of sources, including:

Directly from you when you provide it to us.
Automatically as you utilize the Sites.
From third parties, including analytics providers.
From our Clients.

Information directly from you. If you are a Visitor, when you access our Sites, we may collect your name, phone number, mailing address, email address, organization name, and job title when you request a demo or otherwise contact us.

If you are a Client account manager, we may collect the following information from you when you sign up for an account and utilize our Services: first and last name, email address, organization name, role in the organization, mailing address, username, account password, and other details you provide.

Information we collect through automatic data collection technologies. We may collect data regarding your use of our Sites and Services through cookies, web beacons, and other automatically collected information. This data may include your IP address, date and time you access our Sites and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Sites and Services, including the date of the visit, the time of arrival and length of visit to the Sites, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Sites we provide you, including gathering aggregated data about engagement.

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Sites, such as analytics and marketing providers. We do not control any personal information once collected by these parties. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.

Information we collect from third party sources. On our Site [and Services] we may collect information from advertisers, affiliates, promotional partners, and application providers. These and other third parties provide us information in connection with content, widgets, components, or other tools we use on our Sites. These third parties may collect information from these sources when you use our websites. The information third parties collect may be associated with your personal information or they may collect information about your online activities over time. They and we may use this information to provide you with interest-based advertising or other targeted content, and for other purposes (such as to better understand our Service’s audience).

Information from our Clients. We permit our Clients to input information about individuals into our Services. This includes, for example, name, contact information, job details, medical information, and trainings received. This can also include information which our Clients anticipate to be relevant to managing or responding to emergencies, including information relating to bodily or property damage, and treatment, response, or claims regarding the same.

How We Use Information We Collect

We may use data we collect to operate our business and for a variety of purposes, including the following:

To provide and manage our Sites and Services and their contents. As part of our Services, we may facilitate communications between our Clients and individuals (e.g., in response to an emergency situation).
To set up your Client account and to permit you to participate in features on our Services.
To analyze, organize, and report on data that has been provided to our Services, including via artificial intelligence tools.
To maintain, analyze, customize, and improve your experience on our Site and Services.
To communicate with you and provide you information that you request from us.
To complete administrative tasks, such as processing billing and completing payments.
To provide customer and technical support.
To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you.
To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
To address existing or anticipated disputes.
To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
To fulfill any other purpose for which you provide your information to us.
For other purposes permitted by law, described to you when you provide your information or to which you consent.

As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising.

How We Secure Information

We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf. We are not responsible for the circumvention of any privacy settings or security measures contained on our Sites.

How We Share Information

We may share your information with third parties as reasonable to operate our business, to provide the Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:

Affiliated Companies. We may share some or all of your personal information, with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

Third Party Sharing. We work with third party parties to help us provide our Site and Services and to support internal operations. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including third parties listed as Juvare subprocessors. We may provide certain information to artificial intelligence model providers such as “large language model” providers when necessary to provide our Services.

Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies to:

comply with our legal and regulatory obligations, including those compliance obligations of federal, state, or local regulators;
protect our interests, property or legal rights, or those of our customers or third parties;
respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
for other legal purposes, such as to enforce our Terms and Conditions, or to exercise or defend legal claims.

Corporate Transaction. In the event of a corporate transaction, we may share the personal information of visitors to our Sites, users of our Services (including Clients), and others that we have collected information from with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.

Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) with your consent or at your direction.

If you are a Visitor on our Sites, we may share your information with advertisers and other promotional partners.

We may disclose aggregated or deidentified information that does not identify any individual without restriction.

What Choices Do I Have?

Update personal information. If you are a Client, you may access or update your personal data associated with your Juvare account using the password-protected, administrative area of our Site, or by emailing us at [email protected]. Even upon updating or canceling your account, we may retain personal data and other information in our backup or archival records.

Marketing communications. You may receive marketing communications from Juvare. You may opt out of receiving marketing emails by following the unsubscribe link in each email, or by emailing [email protected]. Please note that you may continue to receive non-marketing emails from us after you opt-out. Please note that we do not control communications from others, including our Clients or those you may choose to interact with via our Services. You should contact them to understand your communication choices with them with respect to their communications.

Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly or at all as a result.

Updates to Our Privacy Notice

We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records.

Contact Information

If you have any questions or concern about this privacy notice or the privacy practices at Juvare, please contact us by emailing our Chief Information & Security Officer at [email protected] or by calling us at 866-200-0165.

Additional Notice for Canadian Residents

This Additional Notice to the Privacy Notice supplements the Privacy Notice and applies to Canadian residents only. Any personal information collected from persons residing in Canada is collected, used, and disclosed by Juvare. For the purpose of this Additional Notice, “personal information” means any information about an individual or that identifies a specific individual.

Jurisdiction of Residence

Since we may share your personal information with third parties, as described in the “How We Share Information” section above, your personal information may be collected, used, processed, stored, or disclosed outside of your jurisdiction of residence, including in Canada. As such, your personal information may potentially be accessible to law enforcement and national security authorities of another jurisdiction where local laws provide for a different level of protection for personal information. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security agencies in those other countries may be entitled to access your personal information.

If you would like further information about our policies and practices regarding the third parties (including our service providers that may be located outside of your jurisdiction of residence) with whom we disclose your personal information and how these third parties collect, use, process, store, or disclose personal information, please contact us using the contact details below.

By providing your personal information to us, you consent to our disclosure of this information to our service providers (and other third parties) as described in this Privacy Notice, including those that may be located outside of your jurisdiction of residence.

Third-Party Advertising Services

We may use third-party advertising services to deliver customized content and advertising to you and to measure the effectiveness or performance of our advertising campaigns. These third-party advertising services may use cookies, alone or in conjunction with other device identifiers, to serve you advertisements on sites across the Internet based upon your visit(s) to and use of the Sites. You may opt out of several third-party ad servers’ and networks’ cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. Please note that opting out of a network does not mean you will no longer receive online advertising. You will continue to receive non-customized advertisements, and you may continue to receive customized advertisements from parties that do not participate in the opt-out programs.

Marketing and Transactional Communications

We will collect your express consent prior to sending you any marketing communications, unless an exception to obtaining your opt-in consent applies under Canada’s Anti-Spam Legislation (CASL) or other applicable laws. You may opt out of receiving marketing emails by following the unsubscribe link in each email, by emailing our Chief Information & Security Officer at [email protected] or by mailing us using the details below. For clarity, by using and accessing our Sites, you agree to receive transactional communications about your activities on or in connection with the Sites. For example, when you contact us using our contact form, you may receive an email confirming our receipt of your message.

Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you is accurate and current. You have the right to request access to and to correct the personal information that we hold about you. If you want to review, verify, correct, or withdraw consent to the collection, use, and disclosure of your personal information, you may send an email to our our Chief Information & Security Officer at [email protected] or mailing us using the details below. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to: (i) help us confirm your identity and your right to access the Sites and our Services; (ii) provide you with the personal information that we hold about you; and (iii) make your requested changes to your personal information. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you or which we may have destroyed, erased, or made anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions. If you are concerned about our response or would like to correct the information provided, you may send an email to our our Chief Information & Security Officer at [email protected] mailing us using the details below.

Contact Information

If you have any questions or concern about this Additional Notice for Canadian Residents or the privacy practices at Juvare, please contact our Chief Information & Security Officer at [email protected] or by mailing us at the following address:

Juvare, LLC
211 Perimeter Center Parkway NE Ste 700,
Atlanta, GA 30346

Additional Notice for Australia and New Zealand Residents

Last Updated: March 20, 2025

This Additional Notice to the Privacy Notice supplements the Privacy Notice, and applies solely to all visitors, users, and other persons who reside in Australia and/or New Zealand. Any personal information collected from persons residing in Australia and New Zealand is collected and held by Juvare Asia Pacific Limited, Level 2, 56 Victoria Street, Wellington NZ 6011.

In addition to the personal information referred to in the ‘Information we collect’ section above, if you apply for a job with us, we may also collect your name, contact details, academic records and qualifications, job history, criminal record and background checks (including information necessary to validate identity, right-to-work validation, address, driver’s license, criminal record search, employment and education verification, professional qualifications, references, civil litigation and bankruptcy), information contained in your resume, and other information you choose to provide in connection with applying for a job.

In some cases, if personal information is not provided to us on request, this may impact our ability to supply our Services to you and/or you may not be able to access or acquire certain Services or access our Sites.

If we make any significant changes to this Privacy Notice, we will provide you with reasonable notice of such changes through the Site(s), or via other means such as email.

Dealing with us Anonymously

Where possible and lawful, you may interact with us anonymously or using a pseudonym. However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our Services.

Disclosure Overseas

We may disclose your data overseas to other jurisdictions in which we operate or as otherwise authorized by you, or to jurisdiction(s) that Juvare determines are best to meet its obligations in its agreement with you for such use of the Sites or provision of the Services. This includes the United States, Canada, Australia, New Zealand, and the European Union.

Access To and Correction Of Your Information

You may request access to, or correction of the personal information we hold about you at any time by emailing us at [email protected] or, if you are a Client, by logging into your account (see the ‘Update personal information’ section above for details). We may need to verify your identity before responding to your request. Subject to any applicable exemptions or requirements, we will provide you with access to or correction of your personal information within a reasonable time, and, where we are required to do so under the New Zealand Privacy Act 2020, no later than 20 working days from the date of your request. If we decide to refuse your request or extend the time limit to respond, we will tell you why in writing and explain how you may complain.

Complaints

You can make a complaint to us in writing using the details set out in ‘Contact Information’ section of this Privacy Notice. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you may complain to:

the Office of the Australian Information Commissioner (“OAIC”) via the OAIC website, gov.au; or
the Office of the New Zealand Privacy Commissioner (“OPC”) via the OPC website, https://www.privacy.org.nz/.

Additional Notice for California Residents

Last Updated: February 12, 2024

This Additional Notice to the Privacy Notice applies to residents of California only. California law requires businesses that determine the purpose and means of processing personal data to make certain disclosures and offer data rights. Accordingly, Juvare offers the disclosures below to its Clients and Visitors to its Sites. These disclosures and rights may not apply where Juvare is processing data on behalf of its Clients. Such users should contact such Juvare Client directly to exercise any rights which they may have.

Collection of Personal Information

We collect personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our Services to you. Within the last 12 months, we have collected the following types of personal information about Visitors and Client account managers:

Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
Personal information categories such as name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Protected classification characteristics.
Internet or other similar network activity including browsing history, search history, information on a consumer’s interaction with our websites, applications, or advertisements.
Geolocation data, including physical location or movements.
Sensory data such as audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment information such as current or past job history or performance evaluations.
In connection with background checks, we may collect non-public information such as education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information such as a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

To learn more about the information we collect, please see our Privacy Notice.

Collection of Sensitive Personal Information

We may also collect or process sensitive personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our services to you. We collect and process sensitive personal information to provide services to our Clients, including to help manage a response to an emergency or disaster event. We may collect the following types of sensitive personal information from you:

Social security, driver’s license, state identification card, or passport number.
Account log-in, in combination with any required security or access code, password, or credentials allowing access to an account.
Precise geolocation.
Racial or ethnic origin, religious or philosophical beliefs, or union membership.
Contents of your mail, email, and text messages unless the business is the intended recipient of the communication.
Genetic data.
Unique identifying biometric information.
Health, sex life, or sexual orientation information.

Collection of Personal Information

Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
Personal information categories such as name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Protected classification characteristics.
Internet or other similar network activity including browsing history, search history, information on a consumer’s interaction with our websites, applications, or advertisements.
Geolocation data, including physical location or movements.
Sensory data such as audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment information such as current or past job history or performance evaluations.
In connection with background checks, we may collect non-public information such as education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information such as a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

To learn more about the information we collect, please see our Privacy Notice.

Collection of Sensitive Personal Information

Social security, driver’s license, state identification card, or passport number.
Account log-in, in combination with any required security or access code, password, or credentials allowing access to an account.
Precise geolocation.
Racial or ethnic origin, religious or philosophical beliefs, or union membership.
Contents of your mail, email, and text messages unless the business is the intended recipient of the communication.
Genetic data.
Unique identifying biometric information.
Health, sex life, or sexual orientation information.

How Personal Information Is Collected and Used

We collect personal information directly from the following sources:

Directly from you. For example, when you sign up for the Services.
Indirectly from you. For example, from observing your actions on our websites.
From third parties. For example, from analytics providers.
From our Clients. For example, if a business customer providers us information about the employee or representative managing their account.

We may use your information for the following business purposes:

To provide our Services.
Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with us.
Performing services on behalf of our customers, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
Supporting our advertising and marketing services as permitted by law.
Undertaking internal research for technological development and analytics.
To improve, upgrade, or enhance the services.

To understand more about the purposes for which we collect personal information and the sources of our collection, see the Privacy Notice.

Disclosure of Your Personal Information

The table below identifies how in the past 12 months we have disclosed information collected about individuals.

Personal Information Disclosed	Business Purpose for Sharing	Categories of Third Parties Shared With
Identifiers. Includes first and last name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license, or other similar identifiers	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Sensitive Identifiers. Includes name, signature, physical characteristics or description, address, telephone number, driver’s license or state identification card number, license information, bank account number, credit card number, debit card number	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To facilitate our ability to collect payments or manage our business relationship with our Clients and vendors	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Protected Classifications. Such as information about protected classifications such as gender, race, religious background, national origin, or medical information	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Property/Commercial Records. Includes records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies related to home repair	We do not share this information
Internet or Network Activity. Such as browsing history, search history, information on a consumer’s interaction with a website, application or advertisement	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)
Biometrics. Such as biometric information, which includes audio, electronic, visual, thermal, olfactory, or similar information.	On behalf of and at the direction of our Clients, we may collect fingerprint data	Clients (in particular, the client requesting the fingerprinting)
Geolocation. Includes data derived from a device and that is intended to locate a customer within a geographic area	We utilize analytics services on our website and services that can potentially locate individuals based on their IP address	Online analytics and marketing providers
Employment Information. Includes professional and employment-related information such as an employer’s name and employees’ names, job titles, responsibilities, practice areas, specialties, qualifications, and/or areas of focus	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers	Clients Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Education Background. Includes information about education or educational background, including educational records as defined in federal law	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers	Clients Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Profile. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes	To provide and manage the Services	Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

We may also share information to comply with law, to protect the interests of ourselves or others, and in connection with a merger, sale, or acquisition of all or part of our business. To learn more about how we share data, please see additional detail as set forth in the Privacy Notice.

Sales of Personal Information

In the last 12 months we have disclosed your personal information to third parties in connection with operating our online services, including network identifiers and inferences about your preferences to third party analytics providers. Such disclosure for analytics and marketing/advertising purposes may constitute a “sale” of your personal information under California law. You may opt out of the sale of your personal information by contacting [email protected]. We do not sell the personal information of individuals who we know to be under 16 years of age. To exercise the right to opt out, you may submit a request to use by visiting our Do Not Sell or Share My Personal Information page.

Data Storage and Retention

We will store your personal information until the initial purpose for which we collected such data has been satisfied, including the purpose described in our How We Use Information We Collect section. If you consent to a new or additional purpose for retaining your data, your personal information may be stored for longer. We have implemented measures designed to secure your personal information against unauthorized use, loss, destruction, or alteration. We cannot guarantee the security of your personal information.

We retain your data according to a set retention schedule, which can be generally described as follows: until the earlier of (i) while we or our Client have a use for it; (ii) we no longer need the data for security purposes. At the end of that retention period, all data is deleted unless subject to an exception under law.

Your California Privacy Rights

If you are a California resident, you have the following rights regarding your personal information:

1) Right to Access. You have the right to access the personal information we have collected about you. If requested, we will provide you with a copy of the personal information we have collected.

2) Right to Know. You have the right to request that we disclose the following about your personal information in the preceding 12 months:

a) The categories of personal information we collected;
b) The categories of sources from which we collected your personal information;
c) The business or commercial purposes for collecting, selling, or sharing your personal information;
d) The categories of third parties to whom we disclose your personal information; and
e) The specific pieces of personal information we have collected about you.

3) Right to Delete. You have the right to request that we delete your personal information. Upon verifying your identity and the validity of your request, we will delete your personal information from our records and instruct our service providers, affiliates, or third parties to delete your information as required by law. We may deny your deletion request if retaining the information is permitted under law.

4) Right to Correct. You have the right to correct inaccurate personal information that we maintain about you. Upon verifying your identity and the validity of your request, we will use reasonable efforts to correct your personal information as directed. In certain circumstances, we may not be able to satisfy this request depending on the nature of the personal information and purposes for maintaining it.

5) Right to Opt-out of Selling/Sharing. You have the right to direct us to not sell your personal information at any time. To exercise the right to opt out, you may submit a request to use by visiting our Do Not Sell or Share My Personal Information page. You do not need to create an account with us to exercise your opt out rights. Your right to opt out of ‘sharing’ information is a specific right to prevent the provision of your personal information to a third party for them to target certain advertising to you.

6) Right to Limit Use of Sensitive Personal Information. You have the right to limit how your sensitive personal information is used and/or disclosed to third parties. Please visit our Do Not Sell or Share My Personal Information page to exercise this right.

You may exercise your ‘do not sell or share my personal information’ rights here. We will record your request.

We may not discriminate against you for exercising any of your rights under the California Privacy Rights Act. This means that we may not deny you services or charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to a request made under the California Privacy Rights Act. However, we may charge different prices or rates, or provide a different level or quality of services, where that difference is reasonably related to the value provided to us by your personal information.

You may designate an authorized agent to make a request to know, request to correct, or request to delete. An agent may be an individual or a business entity. To designate an authorized agent, you must provide the agent with written permission to submit the request. We may still require you to verify your identity directly (subject to certain exceptions). We may refuse a request if the agent does not provide adequate proof of their authorization.

Our site recognizes signals that enable opt-outs in a frictionless manner. You can configure and use these by setting the opt-out inside of your browser and we will automatically opt you out without any change in site behavior.

Additional Notice for Texas and Nebraska Residents

Last Updated: July 24, 2024

This Additional Notice to the Privacy Notice applies to residents of Texas and Nebraska only. Texas and Nebraska law requires businesses that determine the purpose and means of processing personal data (“Controllers”) to make certain disclosures and respond to certain rights granted to Texas and Nebraska residents. Accordingly, Juvare offers the disclosures below to its Clients and Visitors to its Websites to the extent we are a Controller of your data. These disclosures and rights may not apply where Juvare is processing Consumer data on behalf of its Clients. Individuals interested in understanding how Juvare Clients use data should contact the relevant Client directly to obtain information regarding data protection practices or to exercise any rights which they may have.

All capitalized terms in this Additional Notice shall have the meanings assigned in the Privacy Notice.

Collection of Personal Information

We collect personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our Website and Services to you. For a description of the categories of information and to learn more about our processing, please see the Privacy Notice.

How Personal Information Is Used

We may process your information for the following purposes:

To provideSites and Services and their contents. As part of our Services, we may facilitate communications between our Clients and Consumers (e.g., in response to an emergency situation).
To set up your Client account and to permit you to participate in features on our Services.
To maintain, analyze, customize, and improve your experience on our Site and Services.
To complete administrative tasks, such as processing billing and completing payments.
To communicate with you and provide you information that you request from us.
To provide Client and technical support.
To monitor and enforce our contracts, legal terms, acceptable use or other policies, or similar terms.
To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you and our Clients.
To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
To address existing or anticipated disputes.
To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
To fulfill any other purpose for which you provide your information to us.
For other purposes permitted by law, described to you when you provide your information or to which you consent.

To understand more about the purposes for which we collect personal information and the sources of our collection, see the Privacy Notice.

Sharing of Your Personal Information

The table below identifies how we share information collected about Clients and Visitors.

Personal Information Disclosed	Business Purpose for Sharing	Categories of Third Parties Shared With
Identifiers.	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Contact Data	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Professional Information	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising To facilitate our ability to collect payments or manage our business relationship with our Clients and vendors As otherwise set forth in the How We Share Your Personal Information section	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Account Information	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To facilitate our ability to collect payments or manage our business relationship with our Clients and vendors As otherwise set forth in the How We Share Your Personal Information section	Clients Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants) Background check and similar providers who validate income, education, professional certification, criminal history, and other related information
Website/Mobile Application Usage Data	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)
Information from Third Parties (e.g., Analytics)	To provide and manage the Services To facilitate our Clients’ relationships with their clients and customers To deliver targeted advertising As otherwise set forth in the How We Share Your Personal Information section	Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)
Geolocation.	We utilize analytics services on our website and services that can potentially locate individuals based on their IP address	Online analytics and marketing providers
Inferences drawn from other personal information.	To provide and manage the Services	Advertising service providers Marketing service providers Data and analytic technology platforms Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

A further description of the categories of third-party recipients and the data sharing purposes can be found in our Privacy Notice.

We may disclose aggregated or deidentified information that does not identify any individual without restriction. To learn more about how we share data, please see additional detail as set forth in the Privacy Notice.

Your Texas and Nebraska Privacy Rights

If you are a Texas or Nebraska resident, as required by law, Juvare shall respond to an authenticated request to exercise the following rights:

Right to Know. You have the right to confirm whether we are processing your personal information and to access the personal information.

Right to Correct. You have the right to correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purpose of the processing.

Right to Delete. You have the right to request that we delete your personal information provided by or obtained about you. We may deny your deletion request if retaining the information is permitted under law.

Right to Obtain a Copy of Data. If the data is available in a digital format, you have a right to obtain a copy of the personal information that you previously provided. We will provide personal information in a portable and, if technically feasible, readily usable format to enable portability to another controller.

Right to Opt-Out of Processing. You have the right to opt of our processing of your personal information for the purpose of targeted advertising, defined as an advertisement that is selected based on personal data obtained from your activities over time and across nonaffiliated websites or online applications to predict your preferences or interests. You may also opt out of the sale of personal data, or profiling in furtherance of a decision that produces a legal or similarly significant effect concerning you.

Exercising Your Rights

To exercise your consumer rights, please submit a request by either:

Emailing us at [email protected]
By completing our individual rights request form at Privacy Choices TX/NE
By telephone at 888-200-0165

Appeals Process

Texas and Nebraska law affords you the right to appeal our decisions in response to your exercise of rights. You may initiate an appeal by emailing us at [email protected] or by completing our individual rights appeal form at Privacy Appeals TX/NE.

You may contact the Texas Attorney General regarding denied appeals at (800) 621-0508 or by visiting https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

You may contact the Nebraska Attorney General regarding denied appeals at (402) 471-2683 or by email at [email protected].

Contact Information

If you have any questions or comments about this notice, the ways in which Juvare collects and uses your information described here and in the Privacy Notice, your choices and rights regarding such use, or wish to exercise your rights under Texas law, please do not hesitate to contact us at:

Email: [email protected]
Telephone: 888-200-0165

How to Exercise These Rights

To exercise your consumer rights, please submit a request by either:

Emailing us at [email protected]
By completing our individual rights request form at Privacy Choices TX/NE
By telephone at 888-200-0165

Appeals Process

You may contact the Texas Attorney General regarding denied appeals at (800) 621-0508 or by visiting https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

You may contact the Nebraska Attorney General regarding denied appeals at (402) 471-2683 or by email at [email protected].

Contact Information

Email: [email protected]
Telephone: 888-200-0165

How to Exercise These Rights

You may request to exercise the foregoing rights by:

Emailing [email protected]
Calling 888-200-0165
Data Subject Access Request Form (Self Request)
Data Subject Access Request Form (Agent Request)

Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. In connection with such verification, we may ask you to provide your name, email address, physical address or zip code and phone number. We may limit our response to your exercise of the above rights as permitted by law.

Contact Us

If you have any questions or concern about privacy at Juvare, please contact us by emailing us at [email protected] or calling us at 888-200-0165.

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